Magnesium Citrate (90 capusles)
You must notify us of any returns via email before sending back any items and include your order number within the parcel.
Returns must be notified within 14 days of receiving your items.
Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
- Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
- Please note that we do not take any responsibility for items lost or damaged when being returned to us. To avoid problems, ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
You may cancel your order by contacting us on 01732666070.
If you cancel your order after we have dispatched the products, you must return the products in accordance with the returns policies above, unopened and in their complete packaging, to our head office address (see contact us).
Incorrect Item Received
We apologise if you have received the wrong item by mistake and we aim to resolve this for you as quick as possible.
Please contact us immediately and we will arrange for the item to be sent back to us and a replacement/correct item to be sent back to you.
To receive a refund or a replacement, you must return the item in the same condition as you received it and within 14 days from the day on which you received the item.
Sometimes items may have been accidentally missed out of the order or may have been out of stock. Please inform us immediately if this is the case and we will aim to resolve the issue as soon as possible.
Damaged or Faulty Items
We aim to keep our customers satisfied and apologise if you have received an item that is damaged or faulty.
If the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items declaration form.
For faulty items please contact us on 01732666070.
£2.99 - packages up to 1kg
£4.99 - packages of 1-2kg
£9.99 - packages of 2-5kg
Delivery time 2-5 working days